Today’s ecommerce delivery is a critical component to the overall customer experience. It can be the deciding factor in whether or not a patron takes an action on your site or just leaves without making any purchases.
According to a recent Forrester Research report, 72% of respondents felt that speed of delivery was an important consideration when making their purchasing decisions. And those who experienced speedy delivery were more likely than others – 80% compared to 69% – to have made a purchase from an ecommerce website thus far.
Delivering quickly and reliably in order to wow customers with instantaneous gratification is a must for any business that wishes to attain success online.
Ease of access: The ability to deliver orders before they are due, while maintaining quality standards and maintaining productivity levels are all integral parts of an efficient ecommerce fulfillment process.
When your customers are expecting their merchandise to arrive, they’ll be anxiously awaiting that momentous occasion. To keep them spellbound during this time can be quite an undertaking! It is essential to give them a reason for excitement when their package finally arrives – one that will make it all worth it in the end!
First, if it comes from Amazon Prime, you can anticipate receiving your package within two days of placing an order with them. Second, expedited shipping rates may cause apprehension at first glance; but by opting for priority mail service instead of standard methods like FedEx or USPS- both of which offer identical services- it demonstrates your company’s commitment towards providing value above all else. Finally – most noteworthy amongst all – offering free eGift Cards as a special delivery method shows off any brand’s generosity and generosity towards their own customers.
1. Provide real-time updates to customers
Customers should always be beset with updates on when an item will arrive at their doorstep. While it may seem trivial at first glance, this can make all the difference in terms of customer engagement – even if they must wait a day or so for an order!
Ensure that you constantly communicate with your customers and let them know how long a given product will take to reach them. For example, if their package is delayed by three days – send them periodic e-mails with reminders about when their shipment could possibly arrive.
When communication is absent between businesses and customers, issues can arise. If delays are too long without any notification from your seller, then customers could become disgruntled and potentially withhold future business towards that particular website.
2. Use automated processes to speed up shipping
The art of managing logistics is an indispensable component of any successful ecommerce venture. While most businesses employ a variety of methods – from acquiring and packing orders to shipping them off to their destinations – they must all be managed effectively in order to deliver on customer expectations with speed and reliability.
In recent years, the advent of automated processes has revolutionized shipping, making it easier than ever before for both brands and consumers alike.
To expedite your parcel’s delivery time, look for companies that offer pre-signed up shipping services such as DPD or FedEx SmartPost. These simple-to-use processes can help cut down considerably on the effort involved with handling deliveries – ultimately resulting in significantly faster service!