Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services, process your orders, and enhance your shopping experience. The information we gather falls into two main categories: personal information and non-personal information.

Personal Information

Personal information is data that can identify you as an individual. We collect this when you voluntarily provide it, such as during account creation, checkout, or customer support interactions. Examples include:

• Contact Details: Your name, email address, phone number, and shipping/billing address. This is essential for order fulfillment, delivery, and communication about your purchases.
• Account Information: Username, password, and preferences when you create an account on MohitEcommerce.com. This allows us to personalize your experience and save your shopping cart.
• Payment Information: Credit/debit card details, bank account information, or details from third-party payment processors like Razorpay or Paytm. We do not store full payment details on our servers; instead, we use secure gateways to handle transactions.
• Order History: Details of products purchased, transaction amounts, and payment methods to maintain records and provide customer service.
• Communication Data: Any information you share via emails, chat support, or feedback forms, including queries about products or returns.

We may also collect personal information from third-party sources, such as social media platforms if you log in via Google or Facebook, or from delivery partners for order tracking.

Non-Personal Information

This includes data that does not directly identify you but helps us understand user behavior. We collect this automatically through cookies, web beacons, and server logs:

• Device and Browser Data: IP address, browser type, operating system, device identifiers, and referral URLs.
• Usage Data: Pages visited, time spent on the site, search queries, and clickstream data. This helps us analyze trends and optimize our website.
• Location Data: Approximate location based on IP address or GPS (if you enable it for features like local deals), to tailor product recommendations and shipping options.

For users in India, we ensure that all data collection adheres to the principles of consent, purpose limitation, and data minimization as per the DPDP Act.

2. How We Use Your Information

We use the collected information for legitimate business purposes to operate MohitEcommerce.com effectively and provide you with the best possible service. Key uses include:

• Order Processing and Fulfillment: To confirm orders, process payments, ship products, and handle returns or refunds. For instance, your address is shared with logistics partners like Delhivery or India Post.
• Customer Service: To respond to inquiries, resolve issues, and provide support. If you contact us about a defective product, we use your order history to assist promptly.
• Personalization: To recommend products based on your browsing and purchase history, send personalized emails about deals, or display targeted ads. This enhances your shopping experience without compromising privacy.
• Marketing and Communications: With your consent, we may send promotional emails, newsletters, or SMS about new arrivals, discounts, or loyalty programs. You can opt out at any time via the unsubscribe link.
• Analytics and Improvements: To analyze site performance, user engagement, and trends. Tools like Google Analytics help us understand popular categories, such as electronics or fashion, and improve inventory.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, such as unauthorized transactions or account hacks. We monitor IP addresses and login patterns for this purpose.
• Legal Compliance: To comply with laws, regulations, or legal requests, including tax reporting or audits under Indian e-commerce guidelines.

We process data only for the purposes specified and retain it only as long as necessary—typically up to 5 years for order records or as required by law.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share it in limited circumstances to support our operations:

• Service Providers: With trusted vendors who assist in website hosting (e.g., AWS), payment processing, email marketing (e.g., Mailchimp), or analytics. These providers are contractually obligated to protect your data and use it only for the services they provide.
• Business Partners: For joint promotions or affiliate programs, but only with your explicit consent.
• Legal Requirements: If required by law, such as in response to a court order, government investigation, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued privacy protections.

For international data transfers, we ensure compliance with data protection standards, using mechanisms like Standard Contractual Clauses for GDPR users.

4. Data Security

We prioritize the security of your information and implement industry-standard measures to protect it from unauthorized access, alteration, or destruction. These include:

• Encryption: SSL/TLS for data in transit and secure hashing for passwords.
• Access Controls: Limited employee access on a need-to-know basis, with regular audits.
• Firewalls and Monitoring: To detect and respond to threats promptly.

Despite these efforts, no system is completely secure. We cannot guarantee absolute protection, so we advise you to use strong passwords and avoid sharing sensitive details unnecessarily.

5. Your Rights and Choices

You have several rights regarding your personal data:

• Access and Correction: Request a copy of your data or update inaccuracies via your account settings or by contacting us.
• Deletion: Ask us to delete your data, subject to legal retention requirements (e.g., for tax purposes).
• Opt-Out: Withdraw consent for marketing communications or cookies at any time.
• Portability: Request your data in a transferable format.
• Objection: Object to certain processing, such as automated decision-making for personalized ads.

Indian users can exercise rights under the DPDP Act by submitting requests to our team. We respond to valid requests within 30 days.

6. Cookies and Tracking Technologies

We use cookies to enhance functionality and user experience. Essential cookies enable core features like shopping carts, while analytics cookies track usage. You can manage preferences through your browser settings, but disabling them may limit site features. We also use pixels from partners like Google for retargeting ads.

7. Children’s Privacy

MohitEcommerce.com is not intended for children under 18. We do not knowingly collect data from minors. If we discover such information, we will delete it promptly. Parents or guardians should contact us if they believe their child has provided data.

8. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices. Review their policies before sharing information.

9. International Users

If you access our site from outside India, your data may be processed in India. By using our services, you consent to this transfer and processing under Indian laws.

10. Changes to This Policy

We may revise this policy periodically. Changes will be posted here, and we recommend checking back regularly.

11. Contact Us

For questions, requests, or complaints about this Privacy Policy, contact us at:

Email: info@mohitecommerce.com
Address: C-407 Sangath 2 Appartments Near Motera Stadium, Sabarmati, Ahmedabad – 380005
Phone: +91-8511755336

We value your trust and are here to address any privacy concerns.